Go behind the scenes of one of the most critical roles in public safety with this engaging and informative session led by a 911 operator. Learn what really happens when you dial 911, from how calls are prioritized to how dispatchers coordinate with police, fire, and emergency medical services. This presentation will walk you through the types of calls operators handle, the decision-making process in high-pressure situations, and how technology supports rapid response. You’ll also gain valuable tips on how to communicate effectively during an emergency, what information to provide, and how you can help first responders assist you more quickly. Whether you’re curious about the profession or want to feel more prepared in an emergency, this session offers a unique opportunity to better understand the vital link between the public and emergency services.